If you have any questions about any of our products, please don’t hesitate to reach out via customerservice@oddbirdco.
Please fill out the below form before you send your return items and one of our helpful staff will get back to you within 1-2 business days (often much sooner) with detailed instructions.
SECONDS & SAMPLE SALE T&Cs:
Please read before making your purchase from our Seconds & Sample Sale which will be available to shop online from August 26 until Monday 29th, 2022. Some items may continue to be sold past this date in a 'sale' section of the website, the items will be at the discretion of the Oddbird team.
- All sales are final - no returns or exchanges will be available on the seconds or sample items.
- Prices are as marked and no further discounts will apply at checkout. No discount codes can be used in conjunction with marked down or sample/second items.
- Seconds & Sample Sale items are sold in as-is condition with guides on each item listing showing a RANGE of issues that the item may have. We cannot guarantee which product will have which production issue and the customer must be willing to accept the item they receive.
- Free Domestic Shipping will be available to our US customers who spend $250 or more in one purchase. This discount is automatically applied at checkout.
- We are unable to offer alterations to the Seconds & Sample Sale items
- We are unable to offer our Lifetime Repairs policy to Seconds & Sample Sale items
- Shipping for all orders placed during the sale will take up to 2 weeks to process due to the influx of orders. Our small but mighty team is working diligently to get your orders to you as soon as possible. We thank you in advance for your patience.
- Our customer service team is here to help! However, we will require up to 3 business days to respond to all customer enquiries. We will endeavor to respond to your emails within 2 business days, however, we ask again for your patience and kindness while our small team works to stay on top of the influx of orders.
What is a sample? Samples are pieces created when developing and testing new products. Some are items we decided not to pursue, or colorways we didn't stock. These items are available in very limited numbers
and some are one of a kind!
We typically have three sales per year - one around Memorial Day, one around Labor Day, and one around Black Friday / Cyber Monday. We also occasionally host a Sample Sale online and/or at our warehouse, however, these are subject to product availability. Please sign up to our mailing list to be made aware of these sales.
Please note, we do not offer price adjustments to purchases made prior to or after sales events. Sale items are while supplies last. Once the item is back in stock the sale discount will not apply. We do not “double discount.” This means that all customers are unable to use a promotional code with sale items, or two promotional codes together. If, for some reason, our website allows you to do so, we will be unable to honor this error and our customer service team will be in touch to update you on the correction to this issue.
'Curated Sets' are one of the items that are permanently discounted on our website. This refers to our promotion on selected Turkish Towels as 'Buy 4 for the price of 3'. Only towels that are labeled as 'Curated Sets' are applicable. From time to time we will also launch a Turkish Towel category wide promotion of 'Buy 4 For The Price Of 3' which may apply to bath and/or hand/hair towels. These promotions apply to 4 of the same size towel only.
If a customer would like to return a towel from the set, they will be required to pay for the full price of the promotional towel. Our usual returns and exchanges policies apply.
In compliance with the COVID-19 ordinances our team is working diligently to fulfil orders while maintaining necessary safety requirements. Please note that processing and shipping durations are currently extended up to 7 business days. We are working hard to carefully pack orders in a sanitized and safe environment and are shipping them out as quickly as possible, however, you may also notice an additional delay from the couriers. We thank you for your patience. Please note that once the package is in the custody of the shipping carrier, the customer assumes responsibility for any missing and/or lost packages.
FREE DOMESTIC SHIPPING:
We are currently offering free shipping within the USA for all orders over $200 before tax. If you feel you have qualified for free shipping and was not offered this as an option at checkout please reach out to customer service and we will work to remedy the issue!
⦿ Due to the handwoven nature of our products, there may be slight variations in shades of color and quirky imperfections in the weave of the textile. We like to think that these variations are something to be celebrated and add to the beauty of owning a handmade or vintage item. We work to ensure that any imperfection or inconsistency never compromises the integrity of the item and that it only adds character we think our customers will enjoy.
⦿ Please note that our items are all sustainably dyed and woven in small batches. As a part of our ethics and sustainability platform, we choose to create our pieces in limited-run batches to guarentee that nothing is ever over-produced and ensuring the highest quality product every time. This may result in the color of each batch to be slightly different from another. Our artisans work diligently to consistently match the coloration of the original design but due to the natural dying process, colors may not be an exact match. We consider this to be a beautiful reflection of our artisanal process and traditional weaving techniques.
⦿ Please note that any orders placed that include both a PRE-ORDER item and an item that is available, the ENTIRE package will ship when the PRE-ORDER item is available.
⦿ If there are multiple PRE-ORDER items in an order, that have staggered 'IN-STOCK' dates, please be aware that the order in its ENTIRETY will ship when ALL items are available.
EMBROIDERED ITEMS RETURNS/EXCHANGES:
Please note that any personalized pieces are not eligible for return and are final sale. This is a firm policy and we appreciate your understanding.
To avoid any wrong sizing, please check our size charts here before making your purchase.
We also strongly urge you to double (and triple) check your embroidery details before submitting your order. Our team will follow the instructions on your purchase order so it is the customer's responsibility to ensure the correct details are given. We are unable to offer refunds or exchanges on incorrectly embroidered items if the fault lies with the order details filled out by the customer.
Your checkout page will look like the below screenshot. Please check your color, font and font size selection, as well as the embroidery lettering is correct before finalizing your order.
SHIPPING POLICIES AND LOST PACKAGES:
⦿ Please note that once an order is placed, Oddbird Co. will be 100% responsible for ensuring the quality of the item ordered, fulfilling the order in a timely manner, packaging the products safely so that they may be delivered without damage and then surrendering said package to the courier chosen by the customer at checkout. Once the package has been taken into the custody of said courier, it is now the responsibility of the mail service selected to ensure the delivery of the package to the customer. Oddbird Co. does not take any additional responsibility for the package once it has left the fulfillment premises and successfully scanned into the courier systems.
⦿ Is your package missing, mishandled or lost? If you've received an email stating your package has been delivered, but your package isn't at your door, please check around the outside of your home (front/back porch, side/back door, garage area, bushes) as well as double-checking your mailbox to make sure it isn't wedged in the back or out of sight. Please also check in with your neighbors, roommates, doorman, or apartment mailroom/front desk if they may have received it for you.
If the package doesn't turn up within the next 24 hours, please contact the shipping carrier and file a claim. Once you have filed a claim, please give them 72 hours to look into it for you. If your package has not been located within 3-4 business days you may reach out to us at email@example.com with your claim information and we will do what we can to help.
Please note however that Oddbird Co. will not be responsible for replacing lost items free of charge or refunding the purchase of an order that has been mishandled by a courier. We can however, offer support and communication throughout the process until the package is either found and delivered, or a claim is paid out. Once a claim is paid out, we can replace the item or we will transfer the pay-out amount to the customer in the form of a refund administered to the original method of payment. When making a purchase please be aware of these conditions as these are firm policies and we deeply appreciate your understanding.
If you have any questions or concerns please email firstname.lastname@example.org and we will be more than happy to help you before and after placing your order!
Gift cards are available (at a minimum of $50 USD) for purchase and use to our domestic customers only. If a gift card is purchased for a recipient located outside of the United States, for technical reasons, they will not be able to use it to process their order.
GIFT CARD INFORMATION - Please read before purchasing an Oddbird Gift Card.
DOMESTIC EXCHANGE INFORMATION:
Oddbird Co. offers returns for store credit for items in new condition. All return items must be postmarked within 30 days of delivery. Please note that due to our small-batch manufacturing and limited inventory, we do not process direct exchanges as we cannot hold items. In it's place, we administer a customer credit in the form of a gift card which can be applied to a new purchase.
We do not offer refunds for change of mind purchases - store credit only.
We have done our best to offer detailed descriptions, size charts and images to best guide you in your online shopping experience. We are also more than happy to assist with any questions you may have before you purchase so as to avoid any dissatisfaction.
The returned merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any return based on the condition of the item.
Please note that customers are responsible for return shipping costs.
If you have any concerns with your order please fill out the form below BEFORE sending back your items and our team leader will get back with you in 1-2 business days.
Once your return has been received and approved you can expect a gift card with your purchase balance to be administered within 5 business days and will not expire. So you can shop immediately, hold onto it or even pass it on to someone you love.
CUSTOM MADE OR SALE ITEMS:
All custom made or sale items are final sale. This is a firm policy and we appreciate your understanding.
We are happy to offer complimentary alterations for cosmetic changes such as garment length and sleeve length. However, at this time we do not offer structural customizations for ready-made items such as the pant rise or overall fit. Please note that alterations can add a 2-3 week wait for your order. Please note that we will accept price adjustments for store credit only within 24 hours of a newly discounted price.
GIFT WITH PURCHASE PROMOTIONS:Please note that on items that are promoted as a gift with purchase for specific products, such as a gifted matching hand towel with the purchase of a robe, the customer will be required to return the gifted item if they are returning or exchanging their original purchase (unless the exchange is for size only). If the customer would like to keep their gifted Oddbird item, we will happily arrange for the value of the item to be deducted from their credit note.
INTERNATIONAL RETURN INFORMATION:
In addition to our shipping cost the customer assumes responsibility for the payment of any customs/duties and fees that are due at the time of entry. We encourage you to please be aware of your nation’s import regulations, as it changes from country to country. Should you opt to refuse to pay the duties for your order and decline delivery, please note that you will be responsible for any incurred charges and fees to return the items back to Oddbird. The fees will be reduced from your customer credit/refund
We offer returns to international orders, but please be informed that customers are responsible for any return shipping costs and duties fees incurred.
If you would like to return your item, please fill out the form below and our team will get back to you.
We want you to love your purchase, so please reach out with any questions you may have.
TERMS OF SERVICE
Please note, Oddbird Co. does not guarantee the availability of any items listed on oddbirdco.com. If the item selected for purchase is not available, we will contact you as soon as possible to notify you of the error and administer a cancellation or offer viable alternatives. If your credit card has already been charged and your order is cancelled, we will issue a full refund to your account in the amount of the purchase. All prices listed are accurate to the best of our ability. In the instance that an item has been listed incorrectly, Oddbird Co. reserves the right to refuse sale at the incorrect price and will offer the item at the corrected price and will notify you of this change. At that point the customer may decide whether to continue with the purchase or cancel the order. Any and all current and prior content on this site is owned by Oddbird Co., LLC and cannot be reproduced in any way without the written consent of Oddbird Co., LLC.
RETURNS & EXCHANGES FORM
Please fill out the below form before you send your return items and one of our helpful staff will get back to you with detailed instructions.
Thank you so much for your patronage.