Due to the handwoven nature of our products, there may be slight variations in shades of color and quirky imperfections in the weave of the textile. We like to think that these variations are something to be celebrated and add to the beauty of owning a handmade or vintage item. We work to ensure that any imperfection or inconsistency never compromise the integrity of the item and that it only adds character we think our customers will enjoy.
Orders with extenuating circumstances are happily managed on a case by case basis. If you have any concerns with your order please do not hesitate to contact us at firstname.lastname@example.org. Be sure to include the full name associated with your order, as well as your order number.
Once your request for return or exchange has been processed, a return label will be sent to your email. Once your return is received, you can expect your store credit code or refund to be initiated within 1-2 business days.