Returns & Exchanges

We want you to love your purchase and we’re here to help! 

If you have any questions about our products, please don’t hesitate to reach out via customerservice@oddbirdco.com and our lovely Oddbird girls will get back to you as quickly as possible. 


COVID-19 UPDATE: In accordance with the COVID-19 shelter-in orders that we are seeing all across the country, please note that shipping durations are currently extended. We are working hard to carefully pack orders in a sanitized and safe environment and are shipping them out as quickly as possible, however, you may still notice a delay from the couriers. We thank you for your patience.  We are currently offering free shipping for orders over $150, with $10 flat rate shipping for all other orders for a limited time. We maintain the right to return to original shipping policy at any time. Please note that once the package is in the custody of the shipping carrier, the customer assumes responsibility for any missing and/or lost packages.

FABRICATION NOTE: Due to the handwoven nature of our products, there may be slight variations in shades of color and quirky imperfections in the weave of the textile. We like to think that these variations are something to be celebrated and add to the beauty of owning a handmade or vintage item. We work to ensure that any imperfection or inconsistency never compromises the integrity of the item and that it only adds character we think our customers will enjoy.

RETURNS POLICY

DOMESTIC EXCHANGE INFORMATION:
Oddbird Co. offers returns for store credit for items in new condition. All exchanges or refunds must be postmarked within 30 days of the purchase receipt.

We do not offer refunds for change of mind purchases - exchange or store credit only. We have done our best to offer detailed descriptions, size charts and images to best guide you in your online shopping experience. We are also more than happy to assist with any questions you may have before you purchase so as to avoid any dissatisfaction.

The returned/exchanged merchandise must be free from wear, stains, odor or any condition that would prevent them from being sold as new. We reserve the right to deny any exchange based on the condition of the item.

Please note that customers are responsible for return shipping costs.

If you have any concerns with your order please fill out the form below BEFORE sending back your items and our team leader will get back with you in 1-2 business days.
Once your return or exchange has been received and approved you can expect a store credit code to be activated within 1-2 business days and will not expire. So you can shop immediately or hold onto it. ✨

Want to transfer your credit to someone else? Ask us about turning it into a gift card!

CUSTOM MADE OR SALE ITEMS: All custom made or sale items are final sale. This is a firm policy and we appreciate your understanding.

Please note that we will accept price adjustments for store credit only within 24 hours of a newly discounted price.

INTERNATIONAL RETURN INFORMATION: In addition to our shipping cost the customer assumes responsibility for the payment of any customs/duties and fees that are due at the time of entry. We encourage you to please be aware of your nation’s import regulations, as it changes from country to country. We offer returns to international orders, but please be informed that customers are responsible for any return shipping costs and duties fees incurred.
We want you to love your purchase, so please reach out with any questions you may have.    

TERMS OF SERVICE

Please note, Oddbird Co. does not guarantee the availability of any items listed on oddbirdco.com. If the item selected for purchase is not available, we will contact you as soon as possible to notify you of the error and administer a cancellation or offer viable alternatives. If your credit card has already been charged and your order is cancelled, we will issue a full refund to your account in the amount of the purchase.

All prices listed are accurate to the best of our ability. In the instance that an item has been listed incorrectly, Oddbird Co. reserves the right to refuse sale at the incorrect price and will offer the item at the corrected price and will notify you of this change. At that point the customer may decide whether to continue with the purchase or cancel the order.

Any and all current and prior content on this site is owned by Oddbird Co., LLC and cannot be reproduced in any way without the written consent of Oddbird Co., LLC.  

RETURNS/EXCHANGES FORM 

Please fill out the below form before you send your return items and one of our helpful staff will get back to you with detailed instructions. Thank you so much for your patronage. 

Return
Exchange

Yes
No

Yes, organise my shipping
No, I'll organise it myself