Embroidery T&C's

CUSTOM EMBROIDERY:

We are excited to offer our Oddbird family complimentary personalized embroidery on any adult robe sold between

June 2nd - June 8th, 2021.

The embroidery offer is as follows:

– Customers purchasing a robe between the dates above will have the option to add persnalized embroidery to their purchase.

– The customer will have the choice of left or right lapel for their embroidery

– Embroidery is offered at up to 4 letters only

- The customer has the choice of small or large size font (pictured below)

– The customer also has the choice of 1 of 3 colors of thread; Burnt Orange, Antique Lace and Charcoal (pictured below)

Orders with custom embroidered items will take an extra 2-3 business days to leave Oddbird HQ. If the customer has other items on their purchase order, the entire order will be sent when the embroidered robe is ready. 

RETURNS/EXCHANGES: 

Please note that any personalized pieces are not eligible for return and are final sale. This is a firm policy and we appreciate your understanding.

To avoid any wrong sizing, please check our size charts here before making your purchase. 

We also strongly urge you to double (and triple) check your embroidery details before submitting your order. Our team will follow the instructions on your purchase order so it is the customer's responsibility to ensure the correct details are given. We are unable to offer refunds or exchanges on incorrectly embroidered items if the fault lies with the order details filled out by the customer.

Your checkout page will look like the below screenshot. Please check your color, font and font size selection, as well as the embroidery lettering is correct before finalizing your order. 

 If you have any question, please reach out to our Customer Service team. customerservice@oddbirdco.com

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